Sales and Returns Terms and Conditions:
A customer may receive a full refund on items returned if ALL of the following conditions are met.
• The purchase was made within the past thirty (30) days.
• The original sales slip or register receipt is presented along with the item.
• The merchandise is in new, unused condition.
• The merchandise is in the original, unopened package.
• The merchandise was NOT a Final Sale/No Return item or Seasonal item.
• Refunds on delivered merchandise will be issued less the cost of delivery and pick up AND a 15% Re-Stocking Fee will apply to the purchase price of the items returned.
All refunds will be in the same form as used for the purchase. Cash refunds cannot exceed $50.00. A check will be mailed in lieu of cash for returns in excess of $50.00.
No Refunds or Returns on any installed items.
Per E.P.A. Regulations,
no returns or exchanges are permitted on any pool or spa chemicals.
“The Great Escape” will not be responsible for securing any items that are picked up by a customer and will not be held liable for any damage to the customer’s vehicle due to improperly securing the item, or for damage resulting from chemical spillage or leakage.
Layaway Terms and Conditions:
A $100.00 REFUNDABLE deposit reserves the Sale Price of stock items for a period of 30 Days. Swimming Pool and Pool Package pricing will be held for up to 90 Days.
A $500.00 REFUNDABLE deposit reserves the price of stock items and hold the product for a period of 180 days and requires at least a two week notice prior to delivery. Any product not delivered within 180 days will be subject to availability and possible price changes.
A 50% NON-REFUNDABLE deposit will be required for any Special or Custom Order product. Hot Tub Special Orders require a NON-REFUNDABLE deposit of 10% of the Total Price of $500.00 (whichever is greater) and is subject to a 15% restocking fee of the entire sale price if cancelled.
There will be no refunds on deposits left more than 180 days. Deposits left more than 180 days will be converted into a store credit in the form of a Credit Memo that can be used for any future purchase.
All labor costs are estimates only. Please refer to a separate INSTALLATION AGREEMENT for terms.
Orders cannot be cancelled after item has been shipped. Should you choose to refuse delivery you will be responsible for the shipping fees both to and from the shipping address.
Custom orders cannot be cancelled.