Free Local Delivery and Installation
Limited Warranty – Effective January 1, 2013
Limited One‐year Warranty
Visscher Specialty Products (a division of Visscher Lumber Inc. and hereafter called “Visscher”) provides a limited warranty with its products. Visscher hereby warrants to the first consumer purchaser that such product will be free from defects in material and workmanship, under normal use and maintenance, for a period of one year from date of delivery. This warranty is nontransferrable.
Limited Twenty‐year Roof Warranty – Metal Roof Panels
Visscher hereby warrants to the first consumer purchaser that roll‐formed pre‐painted metal products will not chip, crack, peel, or perforate as a result of corrosion a period of twenty years from date of delivery when subject to normal and proper use.
Visscher extends this warranty solely to the first consumer purchaser. This warranty is non‐transferrable. This warranty does not apply to roofing fasteners.
Items not covered by this warranty:
a. Defects or damages resulting after shipment to dealer from Visscher, resulting from handling, shipping, transit, processing, improper storage, prolonged contact with moisture or contact with corrosives and/or similar materials.
b. Defects or damage resulting from installation, alterations or attempted repairs.
c. Defects or damage resulting from product that has not been maintained, used or installed in accordance with published recommendations of Visscher and accepted good trade practices.
d. Damage resulting from high‐pressure water spray, or “pressure‐washers”.
e. Damage resulting from weather, environmental factors, falling objects and Acts of God.
f. Weathering, colour fading or discolouration.
g. Naturally occurring changes to wood components, including splits and splinters.
h. Fasteners, screws and screw gaskets.
At the discretion of Visscher, warranty may be voided if evidence is found that assembly instructions provided with the product were not directly followed by the installer. The purchaser must inspect material received prior to installation so as to mitigate expenses nvolved in repairing, repainting or replacing defective components. Visscher will not incur nor subsidize costs associated with travel, shipping and lodging as a result of a claim.
To Make a Claim:
Claims under this warranty must be made to the dealer where the product was purchased. The original sales agreement, serial number (if applicable), date of installation, and digital photographs will be required to begin the claim process.
Warranty may be voided if notice of the alleged defect is not made to the selling dealer within seven days of its detection. Visscher must be given the opportunity for inspection of the product prior to any remedial action being offered or taken. It is the responsibility of the consumer to provide access to the product when required by Visscher or its agents.
Upon Visscher approving a claim, Visscher will, in its sole and absolute discretion, either:
a. repair the defect; or
b. replace or exchange the defective parts/components; or
c. take such other action as it deems necessary to remedy the defect; or
d. if Visscher determines that such repairs, replacements or other actions are not viable, Visscher reserves the right to replace the entire product/structure. Product will be delivered to the authorized dealer only.
This warranty will be in accordance with and governed by laws of the Province of British Columbia, Canada. There are no representations, conditions or warranties, whether express or implied, statutory or otherwise, provided by Visscher with respect to your product except for the limited warranty set out herein. In no event will Visscher be liable for consequential or incidental damages of any kind, including any damage to the building or its contents, harm to any persons therein, or any loss of business.
This warranty effective January 1, 2013 replaces all prior written and verbal warranties either expressed or implied by Visscher.