Important: It is our goal to provide you with a fantastic shopping experience. Please call ahead to confirm availability of an item before visiting your local Great Escape.
Bringing outdoor rooms to life is what Gensun Casual Living is all about. Our furniture is manufactured using the highest quality materials, is expertly detailed and finished, and available at a very affordable price. Gensun is known to offer the best value available for quality outdoor furniture. Customer service, customization and timely deliveries are key objectives of the company’s mission.
Gensun is a family owned company with headquarters in Ontario, California. At its outset Gensun set the goal of being the best in producing cast aluminum furniture. Our designs are beautifully detailed for style and comfort. We use the best aluminum, alloy – 356, and a molding process that allows the intricacy of the design to be accomplished. We take extra steps in the metal finishing stage to prepare the product for painting and then our paint system uses an 8-stage cleaning system to accomplish a very smooth finish and excellent adhesion of the powder coat base. The antiquing and finally the clear coat paint bring it all together for a product that stands out in any outdoor room. In addition Gensun produces all of its own products. From the foundry to the factory to the cushions we are the manufacturer and this allows us to keep a close watch on every step in the production process to maintain consistent quality and exceptional service. As the manufacturer we provide customers with direct, timely and unparalleled support. The employees take great pride in knowing that the customer’s needs are fulfilled with complete satisfaction before, during and after the sale. It is their goal that this satisfaction is passed on to others through the enjoyment that Gensun furniture can provide. Our 15 year structural warranty emphasizes the years of enjoyment Gensun furniture provides. Gensun is the proud recipient of the 2010 Manufacturer Leadership Award for cast aluminum products. This award is presented to the best manufacturer in the industry based on design, quality, customer service, business ethics, communication, merchandising and trade relations.
Gensun manufactures casual and outdoor furniture for the residential, hospitality and commercial markets. The products are primarily cast aluminum and combine extruded aluminum and wrought aluminum with some designs. Cushion, sling and outdoor wicker options are available with many collections. Gensun’s 2013 casual and outdoor furniture designs offer traditional, transitional, and classic styling in many finish options and over 300 fabrics to match your décor.
RESIDENTIAL 15 YEAR LIMITED WARRANTY
Most of our competitors offer a 5-year residential warranty. At Gensun, we have enough confidence in the quality of our furniture to offer a 15-year residential warranty on the structure of our furniture. This allows our customers to purchase Gensun furniture with the confidence that it will last for more than a decade of everyday use.
Gensun warrants to the original purchaser that the furniture is free from defects in material and workmanship. The furniture frame warranty lasts for a period of fifteen (15) years from the date of original purchase. The furniture powder coat finish warranty lasts for a period of three (3) years from the date of original purchase.
Please note and understand that hand-applied finishes are unique, therefore fading and wearing of these finishes are not covered in this warranty. The fabrics, cushionfill materials, stone tabletops, and other furniture accessories and parts warranty lasts for a period of one (1) year from the date of original purchase date. Wicker products are warranted against manufacturer’s defect for (3) years from original purchase date.
Gensun will pay the freight/shipping costs of replaced product in North America for one (1) year from the date of original purchase.
If the furniture frame fails structurally or if the finish cracks, peels or blisters Gensun will, at its option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish.
The Gensun warranty does not cover and is void if damage occurs from shipping, improper handling, unreasonable or abusive use, acts of nature or God, normal wear and tear, fading of the frame finish, fading of vinyl and stone, pitting or chipping, harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, wind, rain, sun, hail or snow, table top breakage, zippers, chair and table glide wear, fabric/wicker stretching and fading, over tightening of hardware, and failure to provide responsible care and maintenance for the product (especially at indoor pool and seaside use).
The warranty claim must be made by the original purchaser through the authorized retailer of record. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
Care & Maintenance
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
Send correspondence to:
United States Headquarters
Australia & New Zealand
The lotus is a flower of divine beauty, and just like its namesake, the Lotus collection echoes the delicate shape of the flower, and combines it with strength and versatility. The Lotus collection takes craftsmanship to a new height with its long-lasting durability. An outdoor space created with the Lotus collection is certain to last.