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Bringing outdoor rooms to life is what Gensun is all about. The furniture is high quality, highly detailed and available at an affordable price. Customer service, customization and timely deliveries are some of the company's key attributes. They manufacture casual and outdoor furniture for the residential, hospitality and commercial markets. The products are primarily cast aluminum or cast and extruded aluminum available in cushion, sling or outdoor wicker options. Gensun is a family company. As the manufacturer they provide their customers with direct, timely and unparalleled support. The employees take great pride in knowing that the customer's needs are fulfilled with complete satisfaction before, during and after the sale. It is their goal that this satisfaction is passed on to others through the enjoyment that their furniture can provide. Gensun is the proud recipient of the 2010 Manufacturer Leadership Award for cast aluminum products. This award is presented to the best manufacturer in the industry based on design, quality, customer service, business ethics, communication, merchandising and trade relations.
Most of our competitors offer a 5-year residential warranty. At Gensun, we have enough confidence in the quality of our furniture to offer a 15-year residential warranty on the structure of our furniture. This allows our customers to purchase Gensun furniture with the confidence that it will last for more than a decade of everyday use.
Gensun warrants to the original purchaser that the furniture is free from defects in material and workmanship. The furniture frame warranty lasts for a period of fifteen (15) years from the date of original purchase. The furniture powder coat finish warranty lasts for a period of three (3) years from the date of original purchase.
Please note and understand that hand-applied finishes are unique, therefore fading and wearing of these finishes are not covered in this warranty. The fabrics, cushionfill materials, stone tabletops, and other furniture accessories and parts warranty lasts for a period of one (1) year from the date of original purchase date. Wicker products are warranted against manufacturer’s defect for (3) years from original purchase date.
Gensun will pay the freight/shipping costs of replaced product in North America for one (1) year from the date of original purchase.
If the furniture frame fails structurally or if the finish cracks, peels or blisters Gensun will, at its option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish.
The Gensun warranty does not cover and is void if damage occurs from shipping, improper handling, unreasonable or abusive use, acts of nature or God, normal wear and tear, fading of the frame finish, fading of vinyl and stone, pitting or chipping, harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, wind, rain, sun, hail or snow, table top breakage, zippers, chair and table glide wear, fabric/wicker stretching and fading, over tightening of hardware, and failure to provide responsible care and maintenance for the product (especially at indoor pool and seaside use).
The warranty claim must be made by the original purchaser through the authorized retailer of record. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
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