All entries filed under “Client Testimonials”

Fantastic Patio Service In Mishawaka

Fantastic Patio Service In Mishawaka

Posted by The Great Escape Blog | Jul 27, 2016

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Great Pool Experience in Schaumburg

Great Pool Experience in Schaumburg

Posted by The Great Escape Blog | Jul 08, 2016

To Whom it May Concern,   I wanted to take a moment to share a great store experience at your Schaumburg location.  The store Manager Michael Cortina was very helpful and knowledgeable with all of the questions we had in purchasing a pool.  After our pool purchase there was a problem with a missing pool part.  Michael went well out of his way to fix the issue.  He...

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Happy Home Gym Customer in Algonquin

Happy Home Gym Customer in Algonquin

Posted by The Great Escape Blog | Feb 19, 2016

My husband and I bought a home gym from your store recently, and I just wanted to give props to Tony H. (not sure of his last name) but wanted you to take notice, you have a great sales person in him. We had been shopping around for awhile trying to find one and went thru several sales people in doing so at the stores we went to and I didn't get even close to the level of service that Tony gave us...

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Great Customer Service in Merrillville

Great Customer Service in Merrillville

Posted by The Great Escape Blog | Aug 12, 2015

I just wanted to drop a little note to let you know what wonderful, helpful, smart employees you have working for your company. My mother and I had the heart wrenching job of burying my father a month ago. My father was the ultimate pool guy and had his pool in tip top shape at all times. Unfortunately my mother has no knowledge of running the pool so to watch as her heartbroken self tried to...

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Happy Customer in Downers Grove

Happy Customer in Downers Grove

Posted by The Great Escape Blog | May 29, 2015

I wanted to make sure and thank you for your assistance in resolving my hot tub issue. On May 22nd, a new Jacuzzi tub was delivered to replace my previous Dynasty spa. We are very happy with this change and have been enjoying our new spa for the last week. We literally have been in it every day since.I know this didn't start out the way we would have liked, however, its the customer service and how...

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Great Customer Service

Great Customer Service

Posted by The Great Escape Blog | Jun 07, 2011

The following quote displays great customer service within our pool division: " My fiance and I have been coming to Great Escape since we bought our pool from Jill at the S.B. store about 6 years ago. She has always treated us great and she is very knowledgeable. We have a pool supplies store right around the block from our home, but we make the drive to your store because of Jill. I just want to...

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