Posted by The Great Escape Blog
I recently purchased the 3 piece Vero Theater Seating Group from the Great Escape in Macedonia. I’ve had the furniture for a couple weeks and absolutely love it! It’s comfortable, looks great and has been the perfect addition to my brand new media room.
I’ve been more impressed however with the staff and customer service. One piece arrived with mechanical issues, and the way that issue was resolved was top notch. The item was replaced within a week and without any hassle, and it was immediately evident that making sure their customers are 100% satisfied was the most important part of the sale. When items are built by people there will inevitably be flaws, simple fact. It’s the way those issues are handled that separates retailers. Customer service is a largely lost art, and Matt and the rest of the staff at The Great Escape Macedonia have mastered it. They have a customer for life.
Bob Boldin, Streetsboro Ohio