Posted by The Great Escape Blog | Aug 12, 2015
I just wanted to drop a little note to let you know what wonderful, helpful, smart employees you have working for your company. My mother and I had the heart wrenching job of burying my father a month ago. My father was the ultimate pool guy and had his pool in tip top shape at all times. Unfortunately my mother has no knowledge of running the pool so to watch as her heartbroken self tried to fix what was wrong was unbearable. I've gone to great escape several times in the past couple weeks to try to figure out what the pool needs and I was helped by Darrin and Justin (I hope that's his name). Very very helpful and understanding and explained every detail on what my problem sounded like. They even went as far as showing me how to do it. And low and behold that fixed the problem. For them to take their time with me on several different occasions truly speaks volume and I wanted those boys to know how they helped out a grieving widow in her time of need. (So to speak). The pool is running great and looks like it did when my dad was in charge. So hats off to Da rrin and Justin. (God I hope that's his name). Tall young man with brown hair who knew the answer to every single one of my questions. Which also shows your training/hiring process is one of a kind. Hope you have a nice day. And I'm sure I'll be back soon to visit my boys with another question or even to just purchase something for my pool.