Contact Us At The Great Escape

For In-Store Purchases

For questions regarding a product you purchased at one of our retail locations, as well as for product information and pricing, please contact your nearest store location.

To set up an in-home hot tub service call on any of our major spa brands, contact our Service Department at (708) 339-6401. 

You can also send an email to one of our store locations using the form below. Or, for general information regarding in-store purchases, please call:

(708) 339-6060

For Online Purchases

For questions regarding purchases made through our website, please use the contact form below or call us at:

(708) 339-6060

Please call during the following hours:
M-F: 9:00am - 4:30pm CST

Send Us An Email

Every effort is made to respond to your email questions personally within 24 hours, and in most instances, we will respond even sooner than that.

(select if you wish to direct your question/comment to a specific retail outlet)

Sign Up For Our Newsletter

Enter your name and email address below to receive special promotions.

We have everything you need to have more fun at home. Above ground pools, pool supplies & chemicals, patio furniture, umbrellas, retractable awnings, Weber grills, hot tubs, hot tub & spa chemicals, wood playsets, Goalrilla basketball hoops, pool tables, home theater seats, bars & bar stools...the list goes on and on.

The Great Escape reserves the right to make changes to product information, promotions, and conditions of use at any time. All photos, products, and colors are for illustrative purposes only. Colors may vary based on your individual screen settings. Colors, product specifications and prices may be updated at any time by The Great Escape. We may terminate, change, suspend, or discontinue any aspect of the site at any time. Actual retail prices may vary. Please visit one of our retail locations for specific product pricing and availability. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.