Customer Service At The Great Escape

At The Great Escape, we are committed to providing the highest level of customer service before, during and after your purchase. For your convenience, the following information is provided to assist you and make your buying experience with us a positive one at any stage of the process.

Before You Buy

After You Buy

  • Track An Order
    If you have made a purchase through our online catalog, tracking information will be emailed to you once it becomes available. It will also be accessible through your account if you have created one with us.
  • Return An Item
    We hope that you are completely satisfied with your purchase from The Great Escape, however we understand that in certain circustances it is necessary to return an item. Please review our return policy for details.

Contact Us

If you have made a purchase at one of our retail locations, you can contact the store directly through our locator. If you have made a purchase online, please visit our Contact page to contact us either by phone or email.

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We have everything you need to have more fun at home. Above ground pools, pool supplies & chemicals, patio furniture, umbrellas, retractable awnings, Weber grills, hot tubs, hot tub & spa chemicals, wood playsets, Goalrilla basketball hoops, pool tables, home theater seats, bars & bar stools...the list goes on and on.

The Great Escape reserves the right to make changes to product information, promotions, and conditions of use at any time. All photos, products, and colors are for illustrative purposes only. Colors may vary based on your individual screen settings. Colors, product specifications and prices may be updated at any time by The Great Escape. We may terminate, change, suspend, or discontinue any aspect of the site at any time. Actual retail prices may vary. Please visit one of our retail locations for specific product pricing and availability. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.